• for little dreamers

FAQ

Frequently Asked Questions are just that: those that we often get asked by customers. We have compiled them and hope to answer the questions you may have about our products, shipping and sizing. We like adding to this list, so please send us your questions, and they may land up here in the future.

Contact us

For order or customer service enquiries you can contact us in the following ways:

Email: hello@bloomsburymill.com

Phone: +44 (0) 20 8798 0249 (9am – 5pm Mon-Fri)

Post: (correspondence address only)

Customer Services Europe, Bloomsbury Mill
Bevan & Buckland, 1st Floor, Langdon House
Langdon Road
Swansea
United Kingdom
SA1 8QY

Customer Services North America, Bloomsbury Mill
16th Floor, Bentall III
595 Burrard St
Vancouver, BC,
Canada
V7X 1L4

If you’re happy with the product and service you receive, please do consider leaving a product review,  emailing us a testimonial for the website or leaving a comment on our Facebook, Instagram, Google or Trust Pilot page.

Payment

Yes, our website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order. View our privacy policy for more information.

We accept Visa, Mastercard, Maestro, American Express and PayPal

Your credit card will be charged as soon as your order is processed.

Delivery

Standard delivery costs £3.99 and will take 3 to 5 working days. Next day delivery costs £5.95. Your order must be placed before 1pm to be delivered the next working day. For more information about our Delivery options please visit the Delivery Information page.

If you would like to amend your order, email us at hello@bloomsburymill.com within 30 minutes of placing the order. Please include your order number and the change(s) in which you would like to make.

Please note that we cannot guarantee amendments submitted after 30 minutes as your order may already be in production.

As soon as we ship your order, you will receive an automated email from Bloomsbury Mill with the tracking details.

You can also contact our customer service team at hello@bloomsburymill.com or call +44 (0) 20 8798 0249 for further information.

Gifts / Vouchers

To double check your discount code has been applied to your order, please check your order confirmation (which is sent to the email you used to checkout) and see if your discount code is listed next to “discounts”.

No. We do not include any invoice or any reference to price in the pack.

For orders being delivered to North America, we are legally required to display the contents and price of each parcel to customs.

Simply contact our customer service and we’ll be happy to take down your information so we can be in touch when the item is back in stock. You can reach us Monday through to Friday 9:30 am -5:00 UK time at + 44 (0) 20 8798 0249 or email us at hello@bloomsburymill.com.

Returns

We hope you are delighted with everything you buy from us, but we do understand that you may need to return things sometimes. For that reason, we have a no quibble approach to refunding your purchase should you change your mind or not be satisfied with the product for any reason, so long as:

  • you return it within 30 working days of receiving your order, having notified us of its return
  • it has not been used or damaged
  • the items are kept in their original packaging

We regret we are unable to meet the costs of returning an item, unless it is faulty or damaged on arrival or not as ordered or described. The return postage is therefore at your own expense. We strongly recommend obtaining a free Proof of Posting slip from the Post Office which will help recover the cost of the item should it be lost or damaged in transit.

To make a return, simply contact our customer service team at hello@bloomsburymill.com or call + 44 (0) 20 8798 0249, and provide your name, order number and the item(s) you’d like to return. We will then assist you in completing the process.

Once we receive the returned item, we will issue a refund to the original purchase payment method within 10-14 working days.

An item that was received as a gift can be returned for an exchange. An email will be sent to the person who made the original purchase when the exchange is completed. Refunds can only be made to the original credit or debit card on which the gift was purchased. This does not affect the purchaser’s legal rights.

We’re always really sorry to hear that a product is faulty or has been damaged in transit. This is rare, but when it happens we understand that it’s a real inconvenience to the customer concerned and we will do our very best to resolve the situation quickly.

If you have identified the fault within 30 days of purchase, you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected.

Let us know whether you would like a replacement or a refund. Replacements are subject to availability of course. We will ask you to return the item to us, obtaining a free Proof of Posting from the Post Office, and as soon as we receive it back, we will send the replacement or credit you with a refund. Either way, in these circumstances, we will reimburse the cost of returning the item.

We try to describe products as fully and as accurately as possible to help you make your selection, however we know that customers will occasionally be disappointed on receipt of a product if it’s design, colour or quality is not as imagined. If we are at fault for providing a factually inaccurate description or if colour, design or quality is clearly not as depicted we would treat the item as faulty (see above).

When you place an order through Amazon, they are responsible for managing the processing and shipment of your order. As Amazon are an independent retailer, we don’t have access to your full contact or order details. In this instance, you will need to follow their returns procedure. Of course, if you experience any issue with this system, please feel free to contact our customer service team to see if we can assist.

Product Care

Even though we do our best to keep our colours on our website as true as possible, each computer screen has its own individual setting, so there can be differences in colour. If you have a doubt about the colour of a product, please do not hesitate to contact our Customer

All our products come with a full care guide included in the pack itself along with instructions on the products label.

Yes. All of our items are manufactured to ISO and Oeko-Tex international regulations, so every part of our process from yarn procurement to weaving, processing, stitching and packaging is carried out to the highest ethical standards and with quality in mind.

We use factories that are of Oeko-Tex100 standard, which means products are ‘Oeko-Tex 100 Class 1 Baby certified’ and free from any harmful chemicals or substances. All products have been tested to be compliant with relevant UK, European and USA safety standards.

Our story

At Bloomsbury Mill we believe that good quality and design should be available to everyone at a pocket-friendly price. with this in mind, we set out to create fun, vibrant, whimsical designs that kids will adore.

Find beautiful bed sets for boys and girls, super soft muslins, blankets, curtains and more.

read more

What our customers say

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